01
Human approval
Messages and final booking decisions remain with clinic staff.
Staff-controlled clinic operations
Fill cancellations. Follow up on time. Keep every decision human.
ClinicFlow helps aesthetic clinics recover cancellations, follow up after no-shows, protect lead-response deadlines, and turn DMs into staff-confirmed booking requests, with recorded consent and approval before contact.
Approval before send Consent enforced Auditable outcomes
Cancellation recovery
Illustrative workflow · sample data
Open slot
10:30
Tuesday · Dublin City
8 eligible clients
Ranked by clinic policy and recorded SMS consent.
Next controlled action
First waitlist offer prepared
The message remains unsent until a staff member reviews it.
- Channel
- Consented SMS
- Offer sequence
- One client at a time
- Final booking
- Staff confirmed
- History
- Complete audit trail
Review messageCancel action
Designed around
Four safeguards in every workflow.
02
Recorded consent
Outreach only uses consent recorded for the selected channel.
03
Encrypted PII
Client identifiers and message bodies are encrypted at rest.
04
Complete audit history
Replies, staff decisions, and outcomes remain traceable.
Four live workflows
Real clinic journeys, with a clear decision at every step.
Workflow 01
Cancellation recovery
Fill cancelled appointments with a ranked waitlist offer.
Staff-controlled throughout
- Trigger
- A confirmed cancellation opens a bookable slot.
- Staff decision
- Staff reviews the ranked, consented waitlist offer.
- Recorded outcome
- The accepted request is approved and the slot is recorded as recovered.
Workflow 02
No-show recovery
Recover a missed appointment and follow up with the client.
Staff-controlled throughout
- Trigger
- Staff records a missed appointment.
- Staff decision
- The clinic reviews the follow-up before it is sent.
- Recorded outcome
- The reply and next step stay visible until the case is resolved.
Workflow 03
Lead-response audit
Protect response SLAs and move every new lead forward.
Staff-controlled throughout
- Trigger
- A new lead enters with a first-response deadline.
- Staff decision
- Staff reviews the prepared first touch and chooses the next step.
- Recorded outcome
- Response time, owner, status, and final outcome remain auditable.
Workflow 04
DM-to-booking
Turn social conversations into staff-confirmed booking requests.
Staff-controlled throughout
- Trigger
- A social conversation becomes a qualified booking request.
- Staff decision
- Staff confirms suitability, availability, and the client-facing reply.
- Recorded outcome
- The request becomes a staff-confirmed booking outcome or follow-up.
Safety is product behavior
Automation that stops where human judgment begins.
ClinicFlow handles operational logistics while clinical judgment, clinic policy, and final booking decisions remain with staff.
Consent before contact
SMS and email outreach only uses recorded consent for the selected channel.
Human confirmation
An acceptance remains a request until authenticated clinic staff approves the booking.
One offer at a time
Cancellation recovery advances through the consented waitlist in a controlled sequence.
No clinical data
Medical histories, clinical notes, and treatment outcomes remain outside ClinicFlow.
From signal to outcome
One clear operating rhythm across every workflow.
The trigger changes. The safety pattern does not: prepare the next action, require the right staff decision, and record what happened.
01
Connect the signal
Use a signed cancellation webhook, capture an event manually, or receive a new lead or booking request.
02
Review the next action
ClinicFlow prepares the operational next step; staff edits, approves, or cancels it.
03
Record the outcome
Every reply, staff decision, and resolved journey stays visible in the audit trail.
Pilot with control